I just purchased the 3 day trial. The serial number given is invalid. I emailed them, no reply. Is it normal to have to file a refund with paypal because of being given invalid serial number? I'm not happy about paying for something i can't use, especially if i only get 3 days to try it, so far not impressed at all.Wow, retract all that. Online chat was off when i posted this. I noticed it on and within 5 minutes they have fixed the issue for me. That's very fast and...